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In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy X-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
"From the first moment I contacted Hello Dental I felt reassured and peaceful. My initial phone call to enquire about registering, and to explain my fear of dentists was met with such kindness and helpfulness. I came away from the conversation feeling like I had…"
"I’m so pleased with my teeth after having braces put on. I’m always smiling and I feel confident smiling, showing my new beautiful teeth off. Thank you so much, Neel."
"Hello Dental is a thoroughly well-run practice, with friendly, attentive staff all maintaining very high standards of dental care. The best I have found."
"My second time with the laser and I can’t thank Neel enough for his supportive and encouraging attitude. Not only have I been needle free for all my treatments, but I can also honestly say I haven’t felt the slightest discomfort. I would have fallen…"
"6 months ago, I decided to try PRGF – Micro-needling combined with plasma on the recommendation of the practice to improve my skin. I have fair skin which is quite difficult, and sensitive, but also prone to breakouts and enlarged pores. I found the treatment…"
"I was referred to Hello Dental when my previous NHS dentist retired. I cannot express how delighted I am with the results and only regret not having come along sooner! From the start, it felt like a Rolls Royce service at Hello Dental, the practice…"
"I first went to see Neel after he came highly recommended by a colleague, and I was looking for someone to fix some poor work I had previously done through the NHS. The fact that Neel is still my dentist after 5 years is a…"
"I have had a fear of the dentist my whole life. I recently had root canal treatment with Neel and can honestly say “it was a piece of cake”. He explained everything, was so patient with me and best of all, there was absolutely no…"
"I came in a nervous wreck, but the time I spent with Neel was a good experience. Very patient, gentle, and understanding. Everyone was helpful, and friendly and will definitely be coming back for my treatment."
"Everytime I visit Hello Dental I leave feeling positive, which after past experiences with previous dentists is amazing. The team are so helpful and considerate"
Combined years of experience