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In order to confirm an appointment booking, a deposit is required.
Cancellations at short notice and non-attendance without a valid reason deny patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.
If you need to amend the date of your appointment we politely ask for a minimum of 48 hours notice (business days), so that we can re-allocate the appointment
We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.
We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.
In the event of a cancellation, we will endeavour to fill the time allocated to you with another patient. We reserve the right to charge for any time subsequently lost as a result of a late cancellation or failure to attend.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee. We understand that cancellations are sometimes unavoidable due to illness or emergencies, and we will take into account of all valid circumstances.
Appeals for missed or cancelled appointment decisions can be made by writing to Carla Edwards by email at [email protected] or in writing to Hello Dental, The Centre, The Crescent, Colchester Business Park, Colchester, CO4 9QQ
At Hello Dental we send appointment reminders 7/4 days before an appointment. Please inform the practice of any changes to your contact details as soon as possible.
The successful delivery of these relies on our text provider, your mobile network provider and your phone and cannot therefore be guaranteed.
Therefore, you should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.
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"From the first moment I contacted Hello Dental I felt reassured and peaceful. My initial phone call to enquire about registering, and to explain my fear of dentists was met with such kindness and helpfulness. I came away from the conversation feeling like I had…"
"I’m so pleased with my teeth after having braces put on. I’m always smiling and I feel confident smiling, showing my new beautiful teeth off. Thank you so much, Neel."
"Hello Dental is a thoroughly well-run practice, with friendly, attentive staff all maintaining very high standards of dental care. The best I have found."
"My second time with the laser and I can’t thank Neel enough for his supportive and encouraging attitude. Not only have I been needle free for all my treatments, but I can also honestly say I haven’t felt the slightest discomfort. I would have fallen…"
"6 months ago, I decided to try PRGF – Micro-needling combined with plasma on the recommendation of the practice to improve my skin. I have fair skin which is quite difficult, and sensitive, but also prone to breakouts and enlarged pores. I found the treatment…"
"I was referred to Hello Dental when my previous NHS dentist retired. I cannot express how delighted I am with the results and only regret not having come along sooner! From the start, it felt like a Rolls Royce service at Hello Dental, the practice…"
"I first went to see Neel after he came highly recommended by a colleague, and I was looking for someone to fix some poor work I had previously done through the NHS. The fact that Neel is still my dentist after 5 years is a…"
"I have had a fear of the dentist my whole life. I recently had root canal treatment with Neel and can honestly say “it was a piece of cake”. He explained everything, was so patient with me and best of all, there was absolutely no…"
"I came in a nervous wreck, but the time I spent with Neel was a good experience. Very patient, gentle, and understanding. Everyone was helpful, and friendly and will definitely be coming back for my treatment."
"Everytime I visit Hello Dental I leave feeling positive, which after past experiences with previous dentists is amazing. The team are so helpful and considerate"
Combined years of experience