It is the aim of this practice to provide quality dental care to our patients and to use clinical time effectively. To achieve this aim, we have an appointment cancellation policy.
In order to confirm an appointment booking, a deposit is required.
Cancellations at short notice and non-attendance without a valid reason deny patients of essential dental care and treatment. To help to reduce possible price increases and decrease waiting times for appointments, we have a cancellation and failure to attend policy.
If you need to amend the date of your appointment we politely ask for a minimum of 48 hours notice (business days), so that we can re-allocate the appointment
We reserve the right to refuse further treatment to patients who fail to attend two consecutive appointments or two late cancellations.
We understand that cancellations are sometimes unavoidable due to illness or emergencies and will of course take account of all individual circumstances.
In the event of a cancellation, we will endeavour to fill the time allocated to you with another patient. We reserve the right to charge for any time subsequently lost as a result of a late cancellation or failure to attend.
It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee. We understand that cancellations are sometimes unavoidable due to illness or emergencies, and we will take into account of all valid circumstances.
Appeals for missed or cancelled appointment decisions can be made by writing to Carla Edwards by email at [email protected] or in writing to Hello Dental, The Centre, The Crescent, Colchester Business Park, Colchester, CO4 9QQ
Appointment Reminders
At Hello Dental we send appointment reminders 7/4 days before an appointment. Please inform the practice of any changes to your contact details as soon as possible.
The successful delivery of these relies on our text provider, your mobile network provider and your phone and cannot therefore be guaranteed.
Therefore, you should not rely on our text messages as the sole reminder of your appointment as we will not be responsible for any appointments missed as a result of non-delivery of the text message reminder, regardless of the reasons for its failure.
Cancellation Fees
| 15 minute appointment |
£47 |
| 30 minute appointment |
£94 |
| 45 minute appointment |
£141.00 |
| 1 hour appointment |
£232.50 |
| 1.5 hour appointment |
£326.50 |
| 1.75 hour appointment |
£373.50 |
| 2 hours appointment |
£420.50 |
| 30 mins hygiene appointment |
£35 |
